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BTMC Issues - From RCA Perspective-2
Written By Bheema.Upadhyaya - 19 March, 2010
Bangalore BMTC Bus Analysis Transportation public transport Late Buses
This is in continuation of my last post. This time I thought to take delayed disturbed scheduling. As you all aware, RCA is simple technique to find out root causes and thus first step to eliminate bad causes. Some of the caused may be repetitive from last post. But if repeated it should be considered as a major cause and should be given priority.
Effect -
Buses not operating in time thus causing inconvinience to public and to BMTC scheduling system itself
Causes due to -
1. Traffic Jam at Signal due to
-> Long Signals
-> Heavy Vehicle Rush
-> No traffic Management in junctions
-> No signal
2. Traffic Jam at Roads due to
-> Breakdowns
-> Rallies/Riots/Fair/Procession/Games etc
-> Just vehicle crowd
-> Some vehicle violated traffic rule and created a jam
-> Rainwater/Flood situation
3. Bus Starting Late from origination stop due to.
-> Unable to come out of first station because its massive rush (example Majestic)
-> Bus not available due to
--> Scheduled Maintenance not complete
--> Designated bus has not reached back from last trip
--> Fuel not filled
-> Staff not available due to
--> Leave
--> Abscence
--> Not returned after a lunch/breakfast/coffee break due to
---> Lack of rest due to overload
---> Poor health
---> Female specific Issues
--> Simply missing / gossiping with others knowingly due to .
---> Bad Unions / Influences
4. Bus stopped in between stops for conductor to issue tickets due to rush.
5. Due to lack of rush, drivers waiting expecting passengers.
6. Breakdowns due to
--> Poor preventive maintenance
--> Wear and Tear
--> Outdated buses on road
--> Rash Driving
--> Accidents
7. Bus can not travel in designated speeds even in good roads (Example some long buses/old buses not able to cross 50KMPH even in new hosur road)
8. Prolonged stoppage due to overcrowd.
9. Delay in coming of transit stations due to
-> Rush
-> Lack of internal traffic management within transit station.
10. Slow moving traffic.
Still it can be digged further.
My doubt : Is this helpful and someone will note?
COMMENTS

ss87 - 19 March, 2010 - 15:44
Main problem occuring is vehicle crowd which delays the buses. It takes about 1/2 an hour in peak hour crossing places like BTM layout etc. So the schedules go haywire a lot.
. On saturdays/sundays number of buses standing at the bus stand and arriving are more because the traffic on the road is quite lesser. Mondays and tuesdays the delay is the maximum owing to the maximum traffic.
The speed limit governance play a less role becaus in our city traffic buses hardly travel around 20-25kmph on an average. Mainatinence of buses also is quite better in Bangalore and we see very less buses having the problems some of which occur as the buses make more trips.
One more major issue is as already pointed out coming out of depot 7 i.e majestic depot in the morning. a conductor himself has told me this problem in a night halt bus where he came late by around 10 minutes(6:40 against his usual 6:30) and I asked him being his regular commuter that month.
During shift changing period a conductor travels to the bus terminus and takes over the duty from the morning conductor. However due to traffic he may also not get the bus from his residence which in turn delays the departure of his shift.
BMTC drivers have undergone good training as far as I have seen. it is the other vehicle drivers who have a real problem of driving on the roads. There have been accidents of BMTC with other vehicles but has ever a BMTC rammed into another one? If only BMTC drivers were rash then we should be hearing that too regularly.Having reduced speed limit,following same route everyday,facing huge traffic and signals without having scope of escaping can sure cause stress but they have been able to manage it well. 5500 buses running in the city probably .5% might be rash which is very nominal figure.
BMTC drivers are at tiem corteous enough especially to elderly and impaired. Thats why you have them stopping at non-designated points too. they atleast have a bit of humanity-what do I call the 2 wheel drivers who ride on footpath and constantly honk behind a bus standing at a bus stop or overtake the same from left without allowing him to stop at the corner-or auto drivers who feel bus stop is an auto stop forcing buses to stop in the middle of teh road.

Please don't try to find negative in others
dvsquare - 19 March, 2010 - 16:07
Many times the same things have discussed, and at the end, a few people always try to find negative points about other means of communication and want to go away with what is the main point of discussion.
@ss87: I fully agree what you said about autos, 2 wheelers, cabs etc etc. Yes totally true and those should also be handled, caught, penalized and etc etc.
May be you are correct that they stop at non-designated points so that to help a few elderly people. Very good, and greatness of such drivers. But I see most of the times, a BMTC bus always stop keeping a 10 ft or a lane's distance away from bus-stop, causing vehicles behind them a lot of inconvenience. Already most of the bus-stops are a few meters ahead of signal but these buses stop just after crossing the signal again leaving a 10ft distance on their left. I know again people will tell that its the bus-boarders who stand there and hence bus stops there, but wait, are we solving the issue or playing the chicken-and-egg. Governance has to make sure that buses stop just at the stop and that too on the leftmost possible side making a way for other vehicles behind them. Also governance should make sure that people are educated as well as initially-forced to stand only on bus-stops. Also, you must have seen that BMTC buses try to overtake another bus on a bus stop, think of this situation on a just 2-lane road(one way), even the bus which is overtaking won't be able to go through, rest all other traffic.
My question again is- Do we want to solve this problems also apart from other problems mentioned in previous comment, or just want to make one problem as the excuse of another problem and go away with it.
The good thing in US or London is that, mostly every driver (be it of government public transport or private car or any taxi-cab driver), they all abide by the traffic rules, have a good road-sense and follow other's RIGHT-OF-WAY, which is very much important to make sure everything goes fine without controlling.

ss87 - 19 March, 2010 - 16:57
@dvsquare
I am not blaming others alone-I knwo it happens with BMTC also. But many a times people find only BMTC at fault and hence I just elobrated at bit.
BBMP has done a god job near Madiwala market by constructing a bay and making buses stand inside it. Similar things must be ensured by them in all the areas and drivers must be given proper instructions to stop only in the bays.
Well we cannot blame bus boarders alone-fact that some buses-the parisara vahinis have their board not displayed well forcing people to step out on the roads to see the bus board. The LED boards have solved it to soem extent and it is hoped all buses get the same now.Once that is done people can be made to stand on the footpaths-of course autos also must be regulated.
Well bus boarder will stand at stops if 2 wheelers get off the platform-ot is better to be safe expecting a vehicle on the road rather than get hurt from an unexpected one on the footpath.
Also as stated earlier other drivers must also ensure that they do not try to overtake the bsues from the left-especially the 2 wheelers-because of this drivers are scared to move their buses to the left lane fearing they hit a 2 wheeler. Of course people will say if buses are in the left lane why will we try to do it and blame game but both of them must stop that.
BBMP,BMTC co-ordination can solve this problem to some extent, But traffic woes and other problems solved can only make the buses run to their schedule. That time can only tell.

silkboard - 24 March, 2010 - 14:11
Would be good to add the Responsible, Accountable, Consulted people or authorities to each item in the output of RCA/fishbone.
Cal leave the I out of the RACI, that is us, citizens.

One major thing you didn't mention: Good training to BUS DRIVERS
dvsquare - 19 March, 2010 - 10:27
Training to Bus Drivers.
(1) Making sure that Bus drivers have a valid license.
(2) They should have a road/civic sense, understand traffic rules, and also follow them.
(3) They should be able to look at the various signs on the road and act accordingly.
(4) They shouldn't stop the buses at any points apart from bus-stops to load passengers.
In my opinion, if BMTC and their drivers start thinking in this direction and atleast start taking a few steps, many things can be solved like-
- Traffic jams at signals
- Lane discipline
- Major accident avoidance
etc etc
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