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Auto Rickshaw service in Bangalore city
Written By PManish - 28 March, 2011
Bangalore Autorickshaw Complaint Enforcement Last Mile Transportation public transport
Dear Sir, we citizens at Bangalore do not get proper service from auto rickshaw. Here are the list of complaints.
1. Most of the auto rickshaw drivers simply denies to come at our destination place.
2. If someone agree, they will demand lump-sum amount. That amount is much more than actual charges as per meter.
3. Sometime they agree to come with meter + Rs. 20 extra. We need to bargain for that extra amount. They may agree for meter + Rs. 10 extra.
4. They may even ask for 1.5 times meter during day time.
5. They always argues, we will not get any passenger from that place. So we are supposed to pay them extra money. Even if you ask them to go some place, there they can easily get passenger.
6. Yesterday afternoon we tried at two auto-rickshaw stands one near Kundanhalli Signal, another above Marahathahalli under bridge. None of them was ready to come as per meter charges to RamMurthi Nagar. We had to pay Rs. 120 while we estimate meter charges will be hardly about Rs. 70 to 90
7. Rarely someone agree to come, with charges as per meter. There is no guarantee that their meter are perfect. Once we noticed, even before we completed 1 Km journey, its meter start increasing from Rs. 17
8. We get even worse response at night time and during rain.
I am wondering, if none of the auto rickshaw drive want to follow meter charges, then why we have meter. Why government increase charge from Rs. 14 to Rs. 17 per 2 Km. Is government, BBMP aware about this? What may be the reason, no one is taking action against such widely spread demanding of money from auto drivers?
You can also inquire randomly at some auto rickshaw stands and verify the facts, that I mentioned here. I request authorities to inquire them, at which destination, they are ready to come as per meter charges? You should take necessary actions against them, who demands Rs. 10, Rs20 extra or asking for 1.5 times meter charges, illigally.
Expecting better auto rickshaw services in Banglaore city.
Thanks and Regards
Manish Panchmatia
COMMENTS
40 thousand more autos coming in Bangalore
psaram42 - 28 March, 2011 - 12:12
Just when authorities have shifted gears to get the Namma Metro going, the transport department has approved a whopping 40,000 new auto permits. At present, the city has 80,000 permits. But, with Reach I of Metro estimated to carry 30,000 passengers per day and BMTC making plans for a parallel feeder route, questions are being raised about the suitability of the move and if the automobile lobby had something to do with it.
Will it help Manish? 
I think its automafia or some political benefit
dvsquare - 28 March, 2011 - 13:15
Government knowing all about these stuff, still they are doing nothing.
They have launched various helplines, but as I heard, they are not listened properly. I agree many people don't bother about auto harrassment much to complain about it, and those who complain about it, they get bullied by the auto driver itself, you try saying auto person that you will write his number or complain about him, then see his behaviour, either he starts using abusive language and rude behaviour, and threaten you, and in case you start writing his number while stepping down, then be ready to face his more abuses, threaten and probably molestation too. These facts can be verified from the newspapers, as everyday you would find one such incident. And unluckily if you found to be a non-kannadiga guy, then he would make local-non-local issue and gather public around and again you are in a mess. Now, you are in bigger danger, how to cope up with all these?
And then we say again and again about Public Tranport, use Public Transport, save trees etc etc, but that's not possible untill we get a trouble free last mile connectivity. Common man has already suffered the price rise in that auto fare and they are not complaining about it, they just want to get the service in that prescribed rates, whatever being decided by government. Is authority listening?
And to tell another thing, installing helpline or complain-board is not going to help, they are just the means to please public temporarily. For the long term solutions, they need to catch the culprit auto-vehicles red-handed, may be by acting as a passenger in civil dress. Authorities need to send a tough message to whole auto-community and auto-union that, since goverment is also listening to their demands, but now its also their turn to give that basic service they are on the roads for. Otherwise all new permits or their demands are of no use.
Authorities can easily try to catch them by being at various auto-stands or various palces after taking people's survery that these are the major problem areas where auto people doesn't want to go on meter rate at all or like that.
The end of the story is - We need to fix this asap, without which we cannot maximise Public Transport Usage, we cannot get people out of their cars etc to board buses when for their last mile connectivity, they have such huge tensions everyday dealing with autos, and those who working late specially ladies, they don't seem to have much options.
Deepak
imran_huq17 - 28 March, 2011 - 15:10
In a move aimed at cracking the whip on erring autorickshaw drivers, the State has sanctioned the creation of an exclusive regional transport office (RTO) for autorickshaws in the City.
More details below
www.deccanherald.com/content/149350/exclusive-rto-autos-soon.html
Would like to know how they propose eliminate the illegal auto's and do they have any number to suggest about any of their acheivements till now.
“With the pace at which the department is working to eliminate illegal autos, the City will need new ones to cater to the demand. Thereby, we decided to allow more autos on the roads,” a senior officer said:
Regards,
Imran.
psaram42 - 28 March, 2011 - 15:38
Deepak following issues described above, are well known.
- Help lines utility
- Bullish Auto drivers
- Noting Drivers Details
- Female commuters
- Local vs Migrant issue
- Last mile connectivity
- Prompt / tough action by authorities
- Conducting Surveys
- Public Transport usage in place of car
Noting Drivers details should not be a problem as these are supposed to be displayed along with driver’s photo and name in side the commuter seat enclosure behind the driver. One can easily note them. In case this notice is missing, complaint needs to be registered at a police station.
idontspam - 29 March, 2011 - 10:49
Why increase from 80k to 125k, instead fix no cap and let free market decide how many autos bangalore needs.
Very well said. Open it up but ban them from corridor/arterial roads. Start with banning them on Big 10, Big & Small Circle routes. They can cut across corridors but cant travel in them. They have to choose alternate & parellel routes and go thru residential layouts. They are, by design, unsafe for speeds of 40kmph & beyond
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