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RTO Bangalore: My quest for answer has begun

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Written By raghavv - 11 October, 2010

Bangalore governance RTO Complaint Others Driver's license Address Proof

After avoiding dealing with government offices all these years, finally I am in the trap. Needed to visit RTO to renew my DL. After 2 trips to RTO I am still not able to prove to the officials where I stay. As per the RTO, I need some govt agency (be it LIC, BSNL, BESCOM, KEB) giving me my proof of my residence. I tried persuading them with Airtel landline bills, bank statements, letter from office, lease document, self declaration etc. But the gods at RTO did not accept the offerings. I have a choice of using 2000 Rs of Prasadam via their priests which I am restraining so far.

Sent following query to the Grievance cell. Will update here when I get the response. Otherwise there is a shortcut to god via priests!

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Dear Sir / Madam:

I am trying to renew my driving license. As I am residing in a rented apartment I am not able to produce required address proof as per the ARTO at Electronics City, Bangalore. 

I have following queries in this regard:

  1. I use Airtel for my landline connection. However the ARTO has confirmed that only BSNL phone bills are acceptable as address proof. I am not able to comprehend this as it denotes unfair treatment to private players. Would like a confirmation whether this is true. Your FREQUENTLY ASKED QUESTIONS document (http://rto.kar.nic.in/FAQcss.html) is unclear in this regard as it only talks about telephone bill (intentional omission perhaps)
  2. The above mentioned document also mentions "Self swearing Affidavit by an applicant before an executive Magistrate or a First Class Judicial Magistrate or a Notary Public as evidence of age and address". This also has been ruled out by the ARTO as a valid address proof. Either this information is incorrect on the website of I am being victimized.

Kindly, reply to my queries.
Best Regards,
Raghvendra Varma

COMMENTS

DL address proof

Naveen - 12 October, 2010 - 03:51

Raghvendra Varma,

Getting a phone connection (incldg mobile ph), whether pvt or BSNL now requires proof of address. I think this is possible with a copy of the rental agreement, isn't it ?

Also, electricity bill or water bill are listed. Any problems encountered with using this for DL ? Are they demanding that these must be in your own name ? This is impossible for rented properties.

The relevant RTO seems to be dodging your application. If the response from grievance cell is unsatisfactory, you can file an RTI, as suggested by SB above.

Why only BSNL bill?

silkboard - 11 October, 2010 - 17:52

Definitely doesn't make sense Raghu. Why should they accept only BSNL? It is like mocking at private players, or accepting that govt can't make private landline players do proper address checks.

And why would they rule out "Self swearing Affidavit by an applicant before an executive Magistrate or a First Class Judicial Magistrate or a Notary Public as evidence of age and address"?

For people living in rented places, only #10 or #3 LIC policy (again there, why only LIC??) makes sense, as all others would usually be in the name of the owner. How do they manage then?

1. Ration Card
2. Passport
3. LIC Policy
4. Electoral Roll
5.Telephone Bill
6. Electricity Bill
7. Water Bill
8. Caste Certificate (SC/ST, Backward Class and Minorties, etc.) and Income Certificate issued by Tahasildar.
9. Pay slip issued by any office of the Central Government or a State Government or a Local body.
10. Self swearing Affidavit by an applicant before an executive Magistrate or a First Class Judicial Magistrate or a Notary Public as evidence of age and address.
11. Proof of legal presence in India in addition to proof of residence in case of foreigners.

BTW, for RTI: The address where you will need to send RTI is at: http://rto.kar.nic.in/piacss.htm

And here is a how-to on RTIs. Tons of resources on Internet as well. Just need 10 rupee postal orders. when you are at it, buy 3-4, may come handy later. Address it to the relevant PIO (from above link).

RTO Change of address

Nags123 - 13 October, 2010 - 03:47

Hi,

I am plannig to get Change of address in my driving License(without bribe). All my documents like license/passport/bank has old address. I dont know from where to start the change of address. I think changing bank address is easy compared to others(since it is pvt bank, RTO may not agree to that as proof of address )

I stay with my parents. House of constructed by my father, so all the document  has  my father's  name.

 

Rgds

Nag

why don't we meet Mr Bhaskar Rao?

murali772 - 13 October, 2010 - 12:18

I was planning to suggest trapping the RTO officials through Lokayukta. But, the problem will remain.

Can we organise a meeting with Mr Bhaskar Rao, the Transport Commissioner, and ask him to have this rubbish redressed. If he comes up with some officialese, perhaps we can then organise a "gandhigiri", and publicise it.

@Murali - Pls do!

kbsyed61 - 13 October, 2010 - 18:12

Murali Sir,

You should organize a meeting with Transport commissioner. We could first listen to him and his vision for the department. Depending on the mood and situation, we could still hand him over the laundry list of grievances and complaints.

Along with your thoughts I need help to talk to their IT department head to understand their present technology penetration and what extent they are being used and are customer oriented. For that the commissioner could put us in touch with their IT head and then we can find our way finding all the information we could.

-Syed

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