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BBMP - eGovernance Initiative

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Written By Ravi_D - 31 August, 2010

Bangalore egovernance governance BBMP Citizen Reports Others EOI Tender RFP

BBMP has invited Expression of Interest to "Prepare a DPR to establish e-Goveranace facilities at BBMP".

See attached, sourced from here and here.

Couldn't help notice that the e-Governance requirements should meet "minimum standard ofservice level benchmark indicated as per JnNURM guidelines". Apart from this, all I see in the RFP for EOI is a list of applications currently running in the organization. 

I think BBMP needs help, quick, in figuring out what they really need in the first place. Hopefully, vendors showing interest do! But that may be hoping for too much; since the criterion for selection is not clear either. 

Ideas? Comments? If you know are in the field of delivering such services, now may be your best chance to influence.

COMMENTS

Even after 6 months, the Spandana problem remains the same!!

ssnkumar - 3 May, 2012 - 08:51

 

BBMP went the egovernance way 2 years back and gave "Spandana" to the people of Bangalore, using which the citizens of Bangalore can register complaints online and also look at the status.
 
Initially the site was working fine and the BBMP was following up with the complaints registered throught Spandana.
 
But, for last 1 year, the Spandana is not working.
 
Though the page gets loaded when we enter the url in the browser, the complaint doesn't get registered! It doesn't even give an error!! It is as if the complaint is sent to a black hole. When we search for the complaint, we cannot find it. So, the complaint is not getting registered.
 
I tried to enter the complaint with different computers (both desktops and laptops), using different operating systems (Linux and Windows) and different browsers (Internet Explorer, Firefox and Chrome) - the same result is seen in any of the combination.
 
I had written a mail to BBMP Commissioner about this and he had responded back, promising that the problem will be rectified.
 
But, nothing has been done.
 
Looks like our complaints are falling on deaf ears.
 
 
 
Can somebody tell me, how to get "Spandana" working again?

BBMP officials email-ids not reachable (published on their site)

dvsquare - 7 July, 2013 - 08:08

I wanted to report bad conditions of the road between sarjapura road cross on the hosa-road till Amrutha College. So, I did -
(1) Raised a complaint on spandana page of BBMP. After submitting, I got no page giving details of my complaint or no email. It went to another complaint page asking for details of new complaint.
(2) Sent mails to following BBMP officials - 
Commissioner -comm@bbmp.gov.in
Engineer In Chief - eic@bbmp.gov.in
Chief Engineer Major Roads - cemajroad@bbmp.gov.in
Chief Engineer (mahadevpura) - cempura@bbmp.gov.in
Executive Engineer (Mahadevapura) - eempura-mah@bbmp.gov.in
 
But only commissioner's email was reachable, but all other emails were unreachable. 
I have taken email-ids from the BBMP official website.
 
(3) Earlier reported the same on bcity.in, and also on ichangemycity.
 
Now, not sure what should I do, what should be next step? Please suggest.
 
Deepak

BBMP e-mail

pathykv - 7 July, 2013 - 09:27

I got response from this i.d. some time back.-

Commissioner BBMP,PAID, HEAD OFFICE <comm@bbmp.gov.in>

K.V.Pathy

BBMP e-mail

pathykv - 7 July, 2013 - 09:28

I got response from this i.d. some time back.-

Commissioner BBMP,PAID, HEAD OFFICE <comm@bbmp.gov.in>

K.V.Pathy

SPANDANA is still not working!!

ssnkumar - 14 November, 2011 - 17:10

I have complained about this to BBMP several times.

I again complained 2 weeks back and here below is the email reply that they sent:

 

Dear sir,

Sri. Narendra Kumar   has complained about not working of spandana. The same is here with forwarded. This mail has brought to the notice of Hon'bl Commissioner Sir. Please look into the matter and The action taken on this issue, may please be informed to this office and concerned complainer.

Regards,

 

 Public Grievance Cell

Office of the Commissioner

 BBMP

 

But, till now, nothing has been done and the SPANDANA does not work!!

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