HOT TOPICS
SPOTLIGHT AGENCIES
Want to help make KSRTC website better?
Written By silkboard - 27 July, 2009
website Bus KSRTC Need Help Karnataka Transportation public transport
Heard from KSRTC recently. The email had twin prupose as I saw it.
One, KSRTC wants to know if we have noticed their recently upgraded website (looks nice, lots of info). Next, they'd really appreciate if we can give them suggestions to make the website even better and more commuter friendly. We could use this post to collect all suggestions via comments, and perhaps one of us can volunteer to merge all comments and then take them up with KSRTC.
Here is the mail from KSRTC.
"... hope some of you have seen the ksrtc.in website recently. We did some changes 6 months back to include Online bus services schedules. One can also do online advance booking for bus tickets through icici payment gateway provided therein. Besides, other details about Ksrtc agents, offices, contact details and operations are also provided.
However, I would like to have website further modified from commuter point of view and look towards your community or any other resource persons for this. The end users can contribute and also gain from the changes that get carried out.
Do you think some among you all can volunteer for this?
If you have any ideas, pl suggest."
Pour your suggestions (from commuter's viewpoint). And do keep KSRTC rants for separate threads, not here :)
cheers,
SB aka Pranav
COMMENTS
Some User experience and tech feedback
santsub - 27 July, 2009 - 20:53
The sites overall user experience is bad it has to dramatically improve and some of us here can be of help. Like idontspam said some links are not working and I am sure KSRTC has no QA that works to check these tech issues. It can be more robust and database driven like search based. If users put in a citys name they should be able to search for schedules based on their destinations.
rs - 27 July, 2009 - 22:19
The website is quite cluttered and doesn't work so well on my Mac. Also I dont see why they need to have so much going on - too many advts, for example. The same thing applies to the IRCTC web site - while it works well, once again its sort of chaotic. I never understand why they can make a simple, clean website - check out www.bahn.de for example.
idontspam - 27 July, 2009 - 22:29
I think "powered by radiantinfo" has not done a good job. The bookings generally have a standard interface like in the deutshe bhan link or any other travel portal. Standard interface makes it easier to accomplish tasks
idontspam - 28 July, 2009 - 05:42
I am sure KSRTC has no QA that works to check these tech issues
This is one reason. They have oviously given the job of building the site to a company which has given them a hodge podge set of links to pdf's on the portal most of which dont even work. I am sure the company may have its defence ready, we asked for requirements, they didnt have any, so we just gave them links to what they already had.
This leads us to the other reason. We may need to help KSRTC with offline requirements gathering pro-bono. Considering what KSRTC does for its living and considering the users of the site what are the minimum salient features that should be available on the site which needs to be built. More then the fault finding they would need to know what is worth having on the portal.
idontspam - 27 July, 2009 - 19:09
The links on the left dont work while the same options on the bottom do.
PRAJA.IN COMMENT GUIDELINES
Posting Guidelines apply for comments as well. No foul language, hate mongering or personal attacks. If criticizing third person or an authority, you must be fact based, as constructive as possible, and use gentle words. Avoid going off-topic no matter how nice your comment is. Moderators reserve the right to either edit or simply delete comments that don't meet these guidelines. If you are nice enough to realize you violated the guidelines, please save Moderators some time by editing and fixing yourself. Thanks!